March 2015 - Kim Townend

It’s probably not a big secret that I’m a huge TV nerd, and as such I love Social TV. What I’m constantly astounded by, is how little thought and effort is put into most TV show social strategies. Sure, Doctor Who and Supernatural do some stuff, but in all honestly – most of this is fuelled by fandom, not smart, creative thinking.

Enter Broad City.

Until I researched this piece, I had no idea that the creators and stars Abbi and Ilana worked in SEO/social pre web-series, but suddenly all became clear.

As the second season of Broad City launched on Comedy Central in the US, it was obvious that the girls had upped their game. Their Facebook, Twitter, Instagram and Tumblr presence was top notch, but not satisfied with that they decided to hit dark social as well, creating their own keyboard app, so you could now share your fave Abbi and Ilana gifs with your BFF in texts.

They partnered with Lyft and created a Broad City bus (that featured a replica of Abbi’s apartment) and drove it around picking up customers, who then Instagrammed it like crazy. (hashtags front and centre)

But the real genius was in the way the show was aware of which moments in each episode people were going to want to share. These were the ones they created gifs and stickers from and served up in their keyboard app. This was updated weekly, after each new episode with content that had just aired.

They also created in show moments that referenced online content – who can forget the al dente dentist or the glorious Body By Trey dot Biz ?
Don’t get me wrong, these ladies were a content marketing machine, throughout the 10 episode run all of the owned channels posted regularly, but it didn’t ever get annoying, even if you followed them on everything. Reasons being

1) The tone of voice was always totally on point.

This isn’t a brands saying BAE type situation. Abbi and Ilana can talk like millennials, because they are millennials.

2) Catchphrases that are good hashtags.

There was no attempt to keep jokes running longer than they needed to. These girls (and their marketing team) understand that Twitter is all about the now so each episode would feature at least a couple of super hashtaggable moments, just ripe for the tweeting.

3) Their approach was integrated perfectly, but they kept their channel content separate.

Gifs and longtail content goes on Tumblr, videos are uploaded natively to Facebook, Twitter is perfect for gifs, memes and showing off fan art. Although the content occasionally crossed over, the strategy was clear and it worked. None of it felt like an marketing ploy dreamt up by a middle aged man who doesn’t get it.

Their social strategy feels less ‘put together’ than HBOs for Girls (which caters to a similar demographic), where everything feels a little bit more corporate than it should. With Broad City it all manages to feel natural and effortless. And this in turn, makes you really, really want to be their friend.

This is a perfect example of an always on social media campaign with well thought out content at its core.

It’s something we should all aim for.

Oh, and check this out for some of the best Broad City social moments.

Late last year, I was approached by a local business, recently opened in the area, to help them build their social presence and hopefully their customer base.

I was really keen to get involved as I feel it’s important to support the area I live in, and it’s always great to see new ventures opening up near to me.

Long story short, I met with them, outlined a plan, gave them a substantially reduced rate and agreed to their payment terms (which were different than my own, but I was trying to be supportive of their endeavour in any way that I could.) I started work for them, wrote a strategy, agreed direction and a working process and right from the get-go they weren’t delivering on what we’d agreed. (Not giving me the content promised/rescheduling meetings at the last minute) but I just put this down to the upcoming holidays/general client inefficiency.

A couple of weeks before Christmas (I’d been working for them for the better part of a month now) I invoiced for the first half of the agreed amount. They had asked me to do this in our initial meeting – this was on their timescale. My invoice terms on jobs of this nature is 7 days.

7 days came and went, and I was assured that the payment would be made soon. I didn’t worry too much about this as it was the holidays, I was just mildly annoyed until the client stopped responding to my emails or texts.

In early January I eventually got the details of their financial controller who emailed me back a few days later saying that unfortunately he didn’t have a payment date as of yet. No explanation as to why or when he might. Literally a one-liner.

This was what really annoyed me as it showed such a massive lack of respect. I continued to chase for payment, but to no avail.

In frustration (and not naming any names) I tweeted about overdue invoices, and a company called Safe Collections responded to me.

Now, I’ve never used a debt collection service because I haven’t had to. Clients have paid late, sure, but they’ve always kept me posted as to what was going on and when I could expect payment.

I was at the end of my tether with this client so I contacted Safe Collections and they were super helpful right from the start. They take on the job of dealing with the client for you (very persistently) until they settle the account. I just had to give them the client details and fwd them any relevant correspondence about payment.

It took the guys at Safe Collections just over 3 weeks to get my invoice paid, they updated me at every step and just took the hassle out of dealing with my worst ever client. It was worth every single penny of the teeny amount they charged for their services.

They didn’t ask me to write this post, but I thought it might be helpful for other freelancers/ small business owners to know that there are people who can help resolve situations like this.

I find it irksome that given the way that business works, if you complain publicly about not being paid or treated very well, it’s you who is seen as unprofessional, while the client continues as usual and you’re put in a situation that makes you feel (somewhat) helpless.

If you’re ever unlucky enough to experience this, just be aware there are things you can do while still retaining your professional integrity.

Archives for March 2015

What to do when a client won’t pay.