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social intelligence

Pumpkin Spice Season 2023: A Social Analysis

Kim · Nov 16, 2023 ·

Throughout the end of Summer and Autumn, I created a search around “Pumpkin Spice’ across social media to help understand if we had passed peak pumpkin spice or if the Autumn beverage trend was still on the up.

Using the social listening tool YouScan, I analysed 950k posts across Twitter, Facebook, TikTok, YouTube and Reddit. These are the results.

Why did I decide to do this? Because 2023 is the 20th anniversary of Starbucks launching the Pumpkin Spice Latte. I wanted to understand if this behemoth of a seasonal trend was still growing with each passing year or if its time was done.

Is Pumpkin Spice Even Still a Thing?

Due to social listening constraints, the only platform that we can easily access full historical data for is Twitter/X. I’ve pulled mentions of pumpkin spice from January 2020 until now and as you can see, there’s been a strong upward trajectory. This year, we’ve seen slightly fewer tweets, but it could be argued this has more to do with the mass exodus from Twitter than a lack of pumpkin spice love.

The interest in pumpkin spice peaks each year around the same time; this is usually around the end of August on the first day that the Fall menu is available at Starbucks.

When did people start talking about it this year?

Looking at the social data across all tracked platforms from this year specifically, you’ll see it was late August when the conversation really got started, with two prominent peaks in this month, one for Dunkin’s launch on August 16th and one for Starbucks on August 24th. After the initial excitement died down, the conversation remained pretty consistent throughout September, peaked again on October 1st and began a steady decline from there; by the time we hit early November, the chatter had almost dried up (due in no small part to the release of the Starbucks/Dunkin holiday menus).

The vast majority of this conversation was driven by America. When I dived a little deeper into the UK-specific data (primarily from X) I found that our conversational peak was much later (late October) and driven primarily by a pumpkin spice-themed B&M competition.

Channel Mentions vs Engagement

Looking at the data from the end of August this year until now, we can see that Twitter/X is still the clear leader when it comes to posting your pumpkin spice-related content, with 469k posts being made on the platform in the last three months.

However, when we look at where the engagement is happening, it’s a wildly different story. Although TikTok only accounted for around 150k original posts, it delivered over 220 MILLION engagements. Twitter/X on the other hand managed just under 4 million impressions on three times the number of original posts.

YouTube was also a channel people took to when sharing their Pumpkin Spice content, and here, the engagements were more in line with what we would expect.

You’ll note that there’s no Instagram data, and this is due to Meta’s API confines that make geo-specific searches impossible.

What are People talking about?

Although #pumpkinspice was the most used hashtag, the OG ‘Pumpkin Spice Latte’ still dominates the online conversation around the season.

What were some of the biggest trends this year?

Using YouScan, I was able to easily identify what some of the top trends in this year’s pumpkin spice- themed conversation were.

The video ‘White Women ordering Pumpkin Spice Coffee’ was the most talked about trend of the season, primarily due to its incendiary nature. Although it was extremely popular and many people found it funny, it was also called racist and drove a wider conversation around double standards.

Another notable talking point was around Ed Sheeran working a shift in Starbucks to promote his new record “Autumn Variations”.

Given his superstar status, this drove a lot of conversation.

Although some users were into this, many posts were around millionaire celebrities doing working-class cosplay to sell more records.

Ed Sheeran picks up a shift at Starbucks to launch the Pumpkin Spice Latte in honor of his new album ‘Autumn Variations.’ pic.twitter.com/9T9rouiWYr

— Pop Base (@PopBase) August 26, 2023

https://twitter.com/SimkayeOfficial/status/1709294432955363441

One of the biggest user-generated trends of the season was ‘Summer is Dead, Pumpkin Spice Forever’, a celebration/call to arms for the (huge) online community who anxiously await the month of October and the official beginning of Fall.

There is a massive crossover between this community and the Halloween community. Almost 10% of the mentions in this whole search mentioned Halloween by name.

Interestingly, although this community is voracious about their love of all things Autumn, relatively few brands have capitalised on this, and those that have are primarily in the food and drink space.

Is it still basic to drink PSL?

@withlottie

They really think they did something with that one but they didn’t !!!! #basic

♬ original sound – lottie

Out of the 950k posts that we analysed, only 23k of them mentioned ‘basic’ in any capacity, and more surprising still, there was much less negativity associated with the term. Most posts were either neutral or celebrated the creators ‘basic’ status.

However, there are still hundreds of posts from men talking about basic white girls in conjunction with Pumpkin Spice, so anti-feminist trolling is still very much a thing.

Who is the Audience?

Although it’s commonly thought that it’s just women who are the driving force behind Pumpkin season, you’ll see that posts from men are almost as common. The biggest contributor by far though is ‘other’ which usually indicates posts from creators and from brands. Pumpkin Spice Season is such a cultural moment at this stage, that the conversation is being driven by those who want to benefit from the trend.

That being said, the audience that we are able to track the ages of, are still largely millennial females.

Pumpkin Spice isn’t something Gen X or Gen Z seem particularly bothered about.

As we would expect the United States dominates the conversation, but if you look at this map of mentions, you’ll see that very few regions of the world remain untouched by pumpkin spice (including those south of the equator who aren’t even in the same season).

Different Channels, Different Conversations

TikTok Conversation

When we look at the most used keywords, tags, and terms on TikTok (home of engagement) versus Twitter (home of less engagement and more bad brand content) we can see immediately that on TikTok pumpkin spice is part of the overall Autumn/Fall vibe. While yes, there are many people talking about pumpkin spice latte, there are more people talking about #pumpkinseason is general.

On Twitter however, the conversation is dominated by the pumpkin spice latte, and littered with brand mentions, competitions, and sponsored posts.

Twitter Conversation

This isn’t to say that there isn’t Starbucks-related content on TikTok, there is, loads of it. It just comes primarily from users and feels like it lives on the platform; see the TikToks below:

@thehanniediaries

all my PSL girlies RUN 🎃🍸 #fyp #starbucksreserve #starbucks #pumpkinspicelatte #pumpkinspiceseason #autumnaesthetic

♬ love actually is all around – Juliet
@snackolator

Which items are you grabbing from the Fall @Starbucks menu? There are so many pumpkin spice options but I’m loving the apple crisp drinks… and the Starbucks Reserve menu is crazy fancy! #starbuckscoffee #Starbucks #pumpkinspice #starbucksdrinks #starbuckspumpkinspice #pumpkinspicelatte #psl #falldrinks #pumpkinspiceseason #starbucksdrink

♬ Chill in a good mood, calm and fun(1263486) – zukisuzuki

Do Starbucks still own Pumpkin Spice Season?

It seems the answer to this is a resounding yes!

Although brand mentions are typically low in social conversation, Starbucks still accounted for a whopping 12% of the overall conversation. This is just brand text mentions, and doesn’t count for image analysis. So yes. Starbucks created, supported, and still own Pumpkin Spice Season.

Pumpkin Spice brand share of voice

How does This Social Phenomenon Translate to Search?

So now we understand what’s happening on social, but how does it translate to search?

Using Exploding Topics I’ve looked at some of the key search topics associated with pumpkin spice over the last five years.

At this stage it’s worth bearing in mind that this data is from Google, and those under 30 are increasingly using social for search, so this data is probably more representative of an older audience and may be responsible for the downturn in recent search results.

Starbucks Pumpkin Spice Latte is still the most searched-for term by far, and although the number of searches peaked in 2019, the trend has re-emerged every year since, as soon as the first hint of Fall is in the air, and it’s been holding pretty steady since.

Another similarly spiky trend is Pumpkin Spice Candles, which have experienced almost 5000% search growth in the last five years. This also appears to be on the decline now, but we can’t say for sure that it’s not just a reflection of the shift towards social search that we’re seeing. (we saw 45k posts around pumpkin spice recipes of DIYs within our search, and I didn’t include Pinterest, where much of this content lives, so the amount is likely much higher.)

Healthier Pumpkin Spice?

Although most of the conversation is still around sugar and dairy-filled treats, we’re starting to see more established healthier brands capitalise on the season, with pumpkin spice oat milk and creamer containing actual pumpkin. This suggests that either pumpkin spice is moving away from its ‘basic’ perception. Or there’s an overlap between ‘basic’ and healthier living.

Pumpkin Spice Barista Oat Milk by Califia Farms

How is this data useful?

Eventually! the TL: DR

There are hundreds of applications for social listening data from a search like this. Here I’ve outlined four use cases that I use frequently in client work.

1: Understanding who your audience is

I will die on this hill. Understanding who your audience is is the key to all good brand work. It’s imperative for social and content strategy, It aids your R&D, it can be applied to multiple different business areas. This is the first and biggest reason to run any social research. The more brands do this, the more resonant the content they can create is, which leads to happier consumers and happier brands.

2: What is your whitespace?

Thinking about launching a new product, but want to know which areas are up and coming, which are overcrowded, and what your positioning might be?

Using a combination of social and search data, you’ll be able to get a much deeper understanding of what your next move should be. Don’t rely on generic trend reports from last year, do your own up-to-the-minute research, and you won’t be sorry!

3: Timings & context

You’ve got your product ready to go, but how do you ensure you start talking about it at the right time to garner maximum attention? You don’t want to go too early, but you also don’t want to get lost in the noise, and you definitely don’t want to be too late.

Use social listening to understand the exact moment that’s right to launch on social. (And to understand the shape of the conversation this year, to adapt your key talking points to up-and-coming trends, and ensure you and your brand feel ‘of-the-moment’). You can also use the geo-specific data to plan different territory release dates, as we saw with the UK conversation peaks trailing the US.

4: Understanding wider cultural shifts

Up until now we’ve talked mostly about the use cases for social listening as primarily quite focused, but another brilliant use of social listening data on the longer term is to begin to get a grasp on what’s happening in culture at large. These shifts often begin on social (or at least this is the first trackable manifestation of them). Social can also help us understand what’s driving these changes, and the context soical allows means we can apply this data to longer term future planning.


I used data from YouScan, Exploding Topics Pro, and Pulsar Platform to create this post. As ever, if you’d like to talk to me about how I can help you with social analysis or strategy, please Get In Touch.

How I’m using ChatGPT to improve my audience insights and social strategies

Kim · Mar 2, 2023 ·

You’re probably a bit bored of ChatGPT posts already, I don’t blame you. I am too. Right now there’s lots of conversation about massive future scenarios, and much less about how we can use the tool as is to make our jobs easier and our research better.

This chart shows Twitter mentions of ChatGPT since it appeared at the end of last year.
7 million+, is a lot of Twitter mentions. Data from Pulsar: Trends.

I’ve been playing around with ChatGPT for a little while, and these are some of my initial thoughts on how I’m using it, and the gaps it can plug in my social listening/audience intelligence projects.

So far, I’ve found that ChatGPT provides me with some excellent starting points to make my own research and analysis better. I use it as a first step before setting up searches in other tools where I can access the data set and understand the whys and the hows.

I’m going to share with you the top three things I’m using ChatGPT for right now, and how they have improved my process.

1. Better Desk Research

I like to work on projects that I’m already interested in, but that can’t always be the case and sometimes I need to understand some key basics about a given category to get me thinking about how I’m going to go about my work.

I was tempted to call this ‘in place of search’ but it’s not in place of search, it’s just become the first step in my process.

Instead of starting with Google, I’ll now ask ChatGPT to give me 4-5 paragraphs on things I should know about subject X. I’ve found this to be more useful than search in the very early stages, but I will usually go on to search around key areas or sub-categories that have been surfaced by my initial prompt.

2. Better Audience Segmentation

Sometimes there’s no budget to run a full social audience insights project, sometimes the communities you want to understand aren’t active on platforms that allow listening, and sometimes you want a broad idea about who the segments might be before you put together a social search to understand them better.

In these cases, it’s really useful to be able to understand some simple audience segmentation to start thinking about how you might cluster your audience groups and the types of content that might resonate with each.

Here, I asked ChatGPT to give me audiences and category needs around ‘alcohol-free’ related content.

As you can see, it delivered back a pretty comprehensive list of audiences and content types that I should be considering, however without audience sizes I would still have to run a social trends search to understand which of these clusters was worth a deeper dive.

I can also delve further into these segments to understand things like

  • What are they likely to be reading?
  • Which social networks are they likely to use?
  • Who are the key influencers in this space?

I’ve now got some good starting points to really begin my research, and I can sense check anything that feels wrong or off using a combo of social/search/third party data.

I’ve also saved myself a good amount of time that can now be spent honing my search or strategy.

3. Better Boolean Strings

The final thing I want to talk about here is how useful ChatGPT is, if you deal in social listening or audience intelligence, and spend your time putting together the most comprehensive boolean search strings that are possible.

Once I’ve got a better understanding of the audiences, topics and segments, in the same chat I might ask to have a boolean string with a specific outcome in mind generated.

This is a first attempt at a simple search string based on the topic I’d been researching. I could go on and create a more natural language-style search in ChatGPT, or I can take this great starting point and rewrite it so it includes the specificities and exclusions that only a human would consider. (You would be amazed at how much K-Pop finds its way into almost every Twitter search)

Being able to do all this desk research beforehand hopefully means that you’re not going to have to spend quite as long cleaning the data either.

Limitations

All of this is great, right? Well, mostly but there are some very obvious drawbacks that need to be considered. Firstly the timeline

ChatGPT’s most recent training data only runs until September 2021, so if you’re looking for new trends/up-to-date info about influencers or social networks then this is not the right tool for you.

It is much better with global data than anything territory specific, this varies from topic to topic, but I have found it to be somewhat limiting when it comes to understanding location-specific categories

Oh, and there’s the big one where I can’t see the data and check its accuracy. If I can’t click through to the post or use my own sarcasm filter, I’m not going to be happy presenting this to a client.

So…?

I’ve only been using ChatGPT for a short while and I’m sure that over the coming months, I’ll figure out better ways to use the tool. For now, I’m excited about the possibilities, but like any decent strategist, I’ll take any insights that I can’t access the raw data behind with a pinch of salt.

It won’t replace desk research, and it will certainly not replace humans when it comes to insights, but it’s an extremely useful productivity tool with a million use cases that probably haven’t even been dreamed up yet.

If you’re interested in learning more about how you can use ChatGPT in your strategy/audience work, then I recommend Prompt from Audience Strategies – a veritable bible for this kind of work and extremely reasonably priced.

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