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Kim Townend

Social Media Listening & Strategy

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What I do

These are my most popular services, they are designed to work a stack, but are offered as standalone modules too, depending on your needs.

Social Media Listening

Using a suite of listening tools, I carry out research across a variety of social platforms and territories of your choosing. This allows us to understand the social conversation around your brand and topics of interest.

This is a really useful and thorough step in understanding your social audience and positioning to ensure we create a robust, successful social strategy.

Audience Insights

In this module, I’ll analyse a key social audience for you. This can be but is not limited to your own audience, a competitor audience, or an audience who is talking about a particular topic.

This is a super cost-effective first step in your brand’s social. It can be applied to paid media, organic social and PR. Find out more about what this includes HERE

Social Media Strategy

I will craft you a bespoke social media strategy that focuses on what you’re looking to achieve.

The strategy will outline objectives, audiences, content pillars, which platforms should be your focus, and content strategies for each of these. You’ll also receive posting frequency and KPI recommendations. These can either be utilised by your in-house social media team/community manager or I can recommend a freelance resource to bring the strategy to life.

Industry &
Cultural Trend Reporting

This can either be done as a standalone project or, if you’re interested in learning more about a specific area of internet conversation, I can create industry and trend reports for you.

These include current topics of conversation, audiences, most active channels, search results and finally trends and opportunities. These are incredibly useful starting points to really understand the ‘lay of the land’ before you launch a new product.

Here’s a piece I wrote on womens’ health and femtech.

Get in touch and see how I can help

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    © 2023 Kim Townend

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